A poor Credit Report makes the chances of getting a loan approved at competitive rates a difficult task. And YES we know the answer is to keep your report clean, but what if your Credit Report has a few blemishes that need removing? What can and can’t be fixed on it? In her article this month VICTORIA COSTER, the CEO of Credit FIX Solutions and Credit FIX Lawyers reveals the answers. 

Your credit report contains a myriad of information.

One of the most common questions people ask, is what CAN and CAN’T be fixed on a credit report.

In this article I am to give you the answers.

The image above is an overview of what can and can’t be fixed on a credit report.

So let’s get into each of the separate listings in more detail.

Defaults and Court Actions

If a default or court action has been listed unfairly or not in line with legislation, then it can be removed from your credit report.

However, if the Lender or Plaintiff has listed the default or court action correctly, it will not be removed from your credit report.

Even if the debt is paid in full after the default or court action has been listed, the listing has to remain on your report for 5 years from the original start date.

If the debt is paid, then the listing will be marked as ‘paid’ or ‘settled’.

Repayment History Information

Lenders are now reporting 24 months repayment history information (RHI) on our active accounts.

If a Lender has reported the RHI correctly, then it cannot be amended.

However, if a consumer has reported a dispute or a hardship claim to their Lender, then the Lender should not report any monthly arrears notations. Instead, the Lender should list a ‘R’ for not reported.

Negative months RHI can severely impact our credit scores.

If you believe that your repayment history is incorrect, you can lodge an email request to your Lender to investigate the account history and have it amended.


Whenever you apply for finance, an enquiry is noted on your report. Enquiries for payday loans can damage your credit score.

Just one enquiry can bring your score down by 50 to 150 points.

Be mindful to use an accredited Finance Broker before applying for any loans.

If you think that there are enquiries that are incorrect, or a double up, then these can be removed.

A written request to the Lender to investigate and remove the enquiry can be lodged.

Note: A Lender is allowed 30 to 45 days to respond to any request in writing to investigate and amend or remove listings from our credit reports.

Incorrect personal information

Sometimes we come across a consumer credit report that has information linked to them that isn’t theirs.

If you have information that is not yours, you can apply to the credit reporting agency for them to amend the report.

Note: You must allow 30 to 45 days for them to amend the report.

ASIC listings

If you have a company, your company will have its own identity and therefore its own credit report.

Any ASIC notification, such as change of address or notification of liquidation cannot be removed from the company report.

These ASIC notifications simply remain a part of the company’s financial footprint on the credit report.


Often, we get calls or emails from Finance Brokers and consumers asking if bankruptcy can be removed from a credit report.

The short answer is NO.

A Part IX or Part X Bankruptcy must remain on our credit reports for 5 years from the start date of the listing.

Final word

I hope that the above information has helped you understand what can and cannot be fixed on a credit report.

Correcting and removing adverse information from credit reports has a positive impact on credit scores, and a consumer’s ability to obtain access to lower interest rates and better loan options.

We have successfully removed many listings and amended repayment history information for our clients over the past 6 years. If you need help with your credit report – we offer No Result No Fee credit repair services Australia wide via our law firm, Credit Fix Lawyers.


If you have any questions you can send Victoria and email. To find out more visit Credit Fix Solutions or call her office on 1300 43 65 69. 

General Advice Warning: This blog is not designed to replace professional advice. It has been prepared without taking into account your objectives, financial situation or needs. You should consider the appropriateness of the advice, in light of your own objectives, financial situation or needs before making any decision as to what is appropriate for you.

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Credit Rating What CAN and CAN’T Be Fixed on Your Credit Report?